2). The complexity of the situation is more pronounced in some settings than others, of course, and it is reasonable to posit that healthcare organizations represent some of the most complex organizational settings because of the wide range of professions and services that are involved. A number of researchers have confirmed effective organizational change requires progressive leaders who are not afraid of "rocking the boat" and overcoming administrative inertia and the reluctance to change that is characteristic of any type of organization (Mclagan, 2002). For example, while it may be possible to improve the quality and efficiency of healthcare services by implementing technology-based solutions, professional healthcare providers may be reluctant to embrace drastic changes to their routine unless they can discern a "what's in it for me?" quality to the initiative. Indeed, leading other people to a common organizational goal may well represent one of the most difficult endeavors in the human experience and it requires leaders who can successfully overcome the obstacles and constraints that stakeholders and limited resources will inevitably throw their way.
Proposed Solution and Anticipated Outcomes
Although there is a growing body of evidence that confirms the impact that effective leadership can have on organizational performance and profitability, there remains a paucity of timely research concerning how organizational development can improve the performance of healthcare organizations. In this regard, Mclagan (2002) notes that, "Change is inherent in life and nature. Yet, we have only recently begun to study change in our institutions with the intent of influencing its impact. Organization development, the discipline of focusing on organizational change, is still an emerging science despite how long the term has been around" (p. 26). Indeed, leaders of many types of organizations appear to lurch from one management fad to the next in an effort to improve organizational performance. In this regard, Mclagan adds that, "Fads and trial-and-error...
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